1. No Tracking Information

Tracking number can be tracked online in 4 days apart from Hong Kong Air Post which takes about a week. Under this circumstance,  If they can not provide any, refund will be issued.

2. Item held at Customs

The time spent on Customs inspection varies by country and package content. When document is required by Customs, the seller might be able to help as sender. Buyers are suggested to learn their Customs policies, if Customs charges duty or tax, buyers have to pay it. For those packages seized, if you receive any Notice of Seizure from Customs, you can send it to us for a refund.

3. Despatch from/ Arrival at sorting center/depot/hub

Tracking website does not always update timely. We recommend you to wait for a few days if the tracking information keeps the same. In the meantime, we contact shipping company. Given that the there is no further information for more than two month, we will return your payment.

4. Packages are returned to sender

If a package is returned to us because of buyer fails to collect it (Incorrect address,not at home or do not contact post office after notice is left, etc), the buyer will have to pay the shipping cost .

5. Claim on wrong delivery

We compare the address on seller’s shipping receipt, the address you provide as shipping address and the delivery address. If no difference can be told from tracking details, you may ask your postal service for proof of delivery address and signature.

*****We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER - In small part countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.Besides, your postal service might charge you if you are out of its door to door delivery zone.

Therefore, we cannot offer advice about taxes or extra fees in your country. As the buyer, you might need to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell the supplier what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. Our suppliers are more than happy to follow your instructions.